Quality Management: BSO obtains ISO 9001:2015 certification

2nd June 2022 - We are proud to announce that BSO has obtained ISO 9001:2015 certification for its quality management system.

What is the purpose of the ISO 9001:2015 standard?

ISO 9001:2015 is a standard that sets out the requirements for a quality management system. It helps companies and organisations to become more efficient and increase customer satisfaction

Achieving ISO 9001:2015 certification demonstrates our commitment to continuously improving the quality of our products and services and providing our customers with ever more effective solutions, marking our commitment to putting our customers first by constantly ensuring we meet their needs and exceed their expectations.

ISO 9001:2015 and BSO

Following a strict audit of all our processes, obtaining ISO 9001:2015 certification was a team project in which all our employees and managers were involved and devoted. This project supports our continuous improvement approach in the service of our main objective: customer satisfaction.

The scope of the certification covers all BSO business units and offices worldwide for all our products and services: network connectivity, hosting, managed services, IaaS (Infrastructure as a Service) and all associated services.

"This new certification reflects our quality policy and our obsession with customer satisfaction, which is at the heart of all processes at BSO. Our teams work daily to guarantee excellent services and products to our clients. The fact that BSO delivers mostly bespoke services, adapted to each need, each specificity, of our customers also reflects this. The ISO 9001:2015 certification is an additional quality guarantee for our clients, our partners and our employees", says Michael Ourabah, CEO of BSO.

Our commitments

With this certification, BSO commits to an integrated approach by respecting the requirements of ISO 9001:2015 with the aim of achieving an ever more efficient service and establishing a relationship of trust with its employees, partners and clients.
We want to give meaning to our work. Our policy reflects our commitment to continuous progress by working towards the satisfaction of our stakeholders in compliance with all applicable requirements.

Support and customer satisfaction

Customer satisfaction is at the heart of all our projects.

Ensure the well-being of our employees

Our priority for our employees is to value their career path, and their skills and to support their ambitions.

Innovation

We are innovating to improve our processes and solutions continuously.