Managed Service Desk_

Infrastructure monitoring refers to the practice of observing and tracking the performance, health, and availability of various components within an IT infrastructure. This infrastructure can include servers, networking devices, databases, applications, virtual machines, and more. The primary goal of infrastructure monitoring is to ensure that all these components are functioning properly and to detect and resolve issues promptly to minimise downtime and disruptions.

Determining if cloud-based infrastructure monitoring is the right choice for you involves considering your specific needs, resources, and goals. Some factors to consider are:

• Check your IT complexity and scale.

• Consider if you need to scale resources often.

• Compare costs with on-site options.

• Think about available IT resources.

• Decide if remote monitoring is crucial.

• Deployment turn around time.

• Ensure cloud security meets your standards.

• Consider whether the cloud-based monitoring solution integrates well with your existing tools.

• Assess the level of support and expertise you require.

Our BSO Managed Service Desk offers two main components for infrastructure monitoring:

24/7 Hardware Monitoring: We ensure your devices operate flawlessly round the clock. This covers servers, routers, cloud VMs, and more. Our monitoring tools promptly alert us to any deviations from the optimal device state, maintaining peak performance.

Project Management: Gain expert resources to manage development and infrastructure tasks effectively. Our Project Management service supports your projects, ensuring efficient execution and successful completion.

The purpose of infrastructure monitoring is to ensure the reliable, efficient, and secure operation of an organisation's IT infrastructure. This encompasses various components such as servers, networks, databases, applications, and other critical systems. In essence, infrastructure monitoring is a strategic practice that ensures the stability, reliability, and optimal performance of an organisation's IT environment. It plays a vital role in meeting business objectives, maintaining user satisfaction, and mitigating risks associated with IT operations.

BSO provides comprehensive help for monitoring your infrastructure to ensure it performs well and stays reliable. Here's how we assist:

24/7 Device Monitoring: Our experts watch over devices like servers, routers, and cloud VMs closely. We set an ideal device state and use advanced tools to quickly spot and fix any issues, keeping things running smoothly.

Quick Issue Handling: We swiftly respond to alerts and anomalies, preventing potential problems from affecting your operations. This proactive approach reduces downtime and boosts system availability.

Optimising Performance: BSO studies monitoring data to find performance patterns. This helps us give personalised suggestions to make your infrastructure more efficient and responsive.

By trusting BSO with your monitoring, you get a dedicated partner focused on your system's health and performance. This leaves you free to focus on your core business activities.