BSO provides diverse routes to key financial hubs for global trading platform

One of the most significant challenges for Fidessa’s IT team was navigating the complexities posed by Singapore’s telecommunications market.

“Singapore is a critical location for many of our customers, however connecting such a complex region was always going to be challenging from a network perspective. We felt success would be dependent on finding a provider with the necessary specialist skills and knowledge of Singapore. Essentially, we needed a team to guide us through the region’s particularities as well as source the appropriate connectivity.”
MARK BEVER
Global Head, Data Centers and Procurement, Fidessa

Alongside operational and cultural challenges, other considerations included:

• Maintenance heavy circuit, requiring commitment from Fidessa’s internal technical team to resolve any issues

• Technical requirements, including the need for new diverse switching technology and ultra-low latencies between locations

• Managing Fidessa’s clients’ expectations on reliability and availability of the route whilst experiencing on-going performance issues

To ease Fidessa’s concerns, BSO designed a staggered sourcing and deployment framework. This included BSO utilising its established relationships in the region and extensive knowledge of global intra-region connectivity. The Singapore <> Hong Kong network included three stages:

• Identify a suitable network link on the BSO backbone with the necessary switching technology

• Negotiate a commercially beneficial contract for Fidessa and its customers

• Manage the service delivery and testing process, to ensure a smooth transition and to fulfil deadline expectations

The network route was operational in just three months. After the success of this project, Fidessa felt confident in BSO’s capabilities to increase its work together. This extended to transatlantic connectivity, additional network routes and data centre services in key locations:

• London <> New York

• New York <> Chicago

• London <> Hong Kong

• Hong Kong <> Tokyo

BSO has just recently supported Fidessa in its move to a new data centre location in Hong Kong.

As BSO continually refines and develops its backbone network for the financial markets, these on-going improvements will allow Fidessa to take further advantage of BSO’s unique position. Likely benefits could include improved performance and reliability, lower latencies and cost reductions.

Additionally, BSO provides a single point of contact within its dedicated account management team, ensuring quick and focused help. Fidessa also has the reassurance of 24/7 access to BSO’s Network Operations Centre (NOC) support team.