Customer Success Administrator

Main Responsibilities

As part of his role, the the successful candidate will have the following tasks and responsibilities, without these being exhaustively or restrictively defined:

• Manage client projects in collaboration with technical teams
• Oversee the project lifecycle from launch to deployment
• Ensure customer satisfaction
• Organize weekly and monthly meetings to facilitate client relations
• Create reports, dashboards, and presentations for "Managed Services" projects
• Ensure the quality of documentation for all platforms, translating and simplifying technical terms to ensure optimal understanding by all stakeholders
• Coordinate internal actions to provide technical support to clients
• Ensure resource alignment between clients and internal technical teams

Preferred profile

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 3+ years of experience as a customer success manager, account manager, or in customer success, account management, or customer service roles.
• Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
• Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.

Personal qualities 

• Initiative and autonomy.
• Strong organizational skills and attention to detail.
• Analytical mindset and problem-solving ability.
• Good communication and teaching skills